The Conflict Starter Kit
Conflict is a normal part of workplace dynamics, but unmanaged tension can quickly lead to broken communication, reduced productivity, and damaged relationships. The Conflict Starter Kit helps you understand the root causes of conflict and equips you with practical tools to respond early—before issues escalate. This course is ideal for anyone who wants to build confidence in handling challenging situations with clarity, calm, and respect.
Start with the Essentials
You don’t need to become a conflict expert overnight. What you need is a clear understanding of what conflict is, how it escalates, and how to respond effectively when it arises.
In this course, you’ll explore:
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• The definition and common types of conflict
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• The difference between healthy and unhealthy tension
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• How to spot the early warning signs
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• Practical tools to help you respond—not react
Whether you’re a team member, supervisor, or business owner, these insights will help you stay composed and capable under pressure.
Learn the Basics Before It Becomes a Problem
Conflict happens in every workplace. Tension builds. Communication breaks down. Small issues can quickly grow into bigger problems when left unaddressed. However, what if you could respond earlier—before things spiral?
This course gives you the tools to do just that.
A Practical First Step
This is not a deep dive into advanced conflict resolution. Instead, it’s a practical, accessible starting point for anyone who wants to avoid letting small tensions turn into major disruptions.
You’ll learn:
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• Simple models that explain how conflict escalates
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• Strategies to remain calm when emotions run high
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• How to recognise and adapt to different conflict styles
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• What to do when working with difficult personalities
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• Why negotiation is about understanding—not winning
Each topic is supported with short videos, downloadable checklists, and guided reflection questions to support long-term learning.
Better Conversations Start Here
When you understand how conflict works, you respond with awareness—not anxiety. You’ll communicate clearly, listen more openly, and create lasting solutions.
Enrol today and take the first step toward handling tension with clarity, confidence, and care.
