Develop Assertiveness Skills for Work and Life
An introduction to techniques in assertiveness to build confidence and awareness around professional communication.
Grow Your Interpersonal Skills
Participants will build confidence to communicate effectively, creating a professional portfolio of communication tools & strategies.
Learn the Art of Negotiating and winning
Understand the principles on how to implement change with staff, colleagues and stakeholders. Become a more powerful negotiator and communicator.
Learn How to Manage Conflict
Learn some tips and tricks to identify potential conflict risk and manage tricky situations.
Increase Your Personal Influence
Whether you are involved in sales, negotiation, change management or motivational interviewing, learn how to identify the different types of influence groups and how to influence people into action.
To equip staff with the appropriate language to communicate their wants and needs; and to be heard without being aggressive or resorting to passive behaviours.
Introducing Change into the Workplace
A professional development presentation with ideas and strategies to encourage and influence change in the workplace.
Creating Repeat Business Through Customer Service
Learn the fundamental principles of customer or client service by meeting expectations, preventing issues, keeping things running smoothly and how to make an unforgettable first impression.
Enhancing Your Professional Networking
If you struggle to get the word out this is the course for you
Enhancing Your Professional Networking
Learn the tools and strategies to allow you to respond to different personalities and what language to use in different situations.