Refund Policy
At The Answer is Yes, we are committed to providing high-quality courses, programs, and digital products. Your satisfaction is important to us, and we want to ensure you have a positive learning experience.
Change of Mind
Because all our products and training are delivered digitally, we do not offer refunds for change of mind, accidental purchases, or incorrect course selection. Please choose carefully and read course descriptions in full before purchasing.
Technical Issues
If you experience a technical issue that prevents access to your purchased course or product, please contact us at support@answeryes.com.au within 7 days of purchase.
If the issue cannot be resolved within a reasonable timeframe, you will receive a full refund.
Faulty or Non-Deliverable Products
If a product or service you have purchased is not as described, defective, or fails to deliver as intended, we will provide a replacement or refund in accordance with Australian Consumer Law.
Automatic Refunds
Automatic refunds may be issued if:
- A payment was processed in error or duplicated, or
- A course or product cannot be accessed due to a verified system fault that we are unable to resolve.
Contact
If you have any concerns about your purchase, please contact our support team at support@answeryes.com.au. We will assess each request in line with this policy and the Australian Consumer Law.
