Excellent customer service is the key to any successful business. It is what sets businesses apart from their competitors and keeps customers coming back. Furthermore, happy customers are more likely to recommend a business to their friends and family. Therefore, it is essential that all staff members are properly trained in customer service. This includes everything from how to handle customer complaints to how to upsell products and services. By ensuring that all staff are on the same page when it comes to customer service, businesses can provide a consistently positive experience for their customers. In turn, this will lead to increased sales and improved brand loyalty.
9 Steps to a Service Culture FREE
Never has customer service been as critical as it is today. That became apparent during the pandemic, when millions of people around the globe relied on businesses that could provide what they needed to survive—personally and professionally—and as quickly as possible.
Customer Service for Professionals
Customer Service for Professionals is the highest standard in professional customer service. In our competitive environment you need to stand out from your competitors. This course will help train all your staff in what it truly means to provide extra-ordinary customer service for professionals.
Ultimate Customer Satisfaction
A Retail Experience You Feel
The ultimate result is amazing customer service by your staff that can equate to increased profits!
Handling Irate Customers and Other Difficult Situations
Distinguish your organisation from the competition in the way it handles customer complaints. Dealing with irate customers is one of the most pressure-packed experiences you will ever encounter on any job.
Remember… difficult situations can go from bad to worse in a hurry.
How to Turn Irate Customers into Raving Fans
The difference between an average business and a great business is how they deal with Irate customers and turn them into their Raving fans. The damage that an irate customer can do to your business can have a huge ripple effect, particularly if it gets on social media.
Caring Communication in the Workplace
Caring Communication in the Workplace is about improving communication and cooperation with other employees. Benchmark what you expect with communicating within your workforce.
Loyal for Life: Service Recovery Training Program (Group Leaders)
Caring Communication in the Workplace is about improving communication and cooperation with other employees. Benchmark what you expect with communicating within your workforce.
Loyal for Life: Service Recovery Training Program
By increasing empowerment and reinforcing the customer service skills necessary to provide quality service recovery, you will see lower customer defection rates and an increase in positive word-of-mouth advertising.
Speed: Do It Fast, Do It Right
Speed is a structured approach to dramatically decreasing the amount of time employees need to complete any job related task. By increasing empowerment and reinforcing the policies that support Speed, you will consistently see higher quality results produced in less.
Speed: Do It Fast, Do It Right (Group Leaders)
Speed is a structured approach to dramatically decreasing the amount of time employees need to complete any job related task. By increasing empowerment and reinforcing the policies that support Speed, you will consistently see higher quality results produced in less.
Empowerment: A Way of Life
Learn how to make on-the-spot decisions with confidence. Discover how permission to perform and please customers will give you the keys to the Kingdom of Empowerment so you and your organization can rise to greater levels of success.
Remember Me
Dramatically Improves your Employees ability to remember and easily use a customer's name and overcome roadblocks to remembering-significantly improving their overall customer service experience.
Exceptional Service
To deliver exceptional service means you go beyond the customer’s expectations, offering extraordinary and superior service–where you go that extra mile to excel, wowing the customer with your attention, actions and words.
Exceptional Service (Group Leaders)
This program is built around the concept of all employees working together as a team to deliver exceptional service to customers. The structured approach increases sensitivity to customer and work-related issues by developing communication and quality service skills.
Customer Service Bootcamp for Managers and Supervisors
Customer Service Bootcamp for Managers and Supervisors is the highest standard in professional customer service. In our competitive environment you need to stand out from your competitors. This course will help train all your staff in what it truly means to provide extra-ordinary customer service for professionals.