Customer Service for Professionals
Customer Service for Professionals is the highest standard in professional customer service. In our competitive environment you need to stand out from your competitors. This course will help train all your staff in what it truly means to provide extra-ordinary customer service for professionals.
Ultimate Customer Satisfaction
A Retail Experience You Feel
The ultimate result is amazing customer service by your staff that can equate to increased profits!
Handling Irate Customers and Other Difficult Situations
Distinguish your organisation from the competition in the way it handles customer complaints. Dealing with irate customers is one of the most pressure-packed experiences you will ever encounter on any job.
Remember… difficult situations can go from bad to worse in a hurry.
Handling Irate Customers and Other Difficult Situations
The difference between an average business and a great business is how they deal with Irate customers and turn them into their Raving fans. The damage that an irate customer can do to your business can have a huge ripple effect, particularly if it gets on social media.
Caring Communication in the Workplace
Caring Communication in the Workplace is about improving communication and cooperation with other employees. Benchmark what you expect with communicating within your workforce.
Loyal for Life: Service Recovery Training Program (Group Leaders)
Caring Communication in the Workplace is about improving communication and cooperation with other employees. Benchmark what you expect with communicating within your workforce.
Loyal for Life: Service Recovery Training Program
By increasing empowerment and reinforcing the customer service skills necessary to provide quality service recovery, you will see lower customer defection rates and an increase in positive word-of-mouth advertising.
Speed: Do It Fast, Do It Right
Speed is a structured approach to dramatically decreasing the amount of time employees need to complete any job related task. By increasing empowerment and reinforcing the policies that support Speed, you will consistently see higher quality results produced in less.
Speed: Do It Fast, Do It Right (Group Leaders)
Speed is a structured approach to dramatically decreasing the amount of time employees need to complete any job related task. By increasing empowerment and reinforcing the policies that support Speed, you will consistently see higher quality results produced in less.
Empowerment: A Way of Life
Learn how to make on-the-spot decisions with confidence. Discover how permission to perform and please customers will give you the keys to the Kingdom of Empowerment so you and your organization can rise to greater levels of success.