Alan, I did the Business Essentials for Better Relationships and Increased Business Growth course with you face2face last year and was blown away by how quick I could implement these strategies and the impact it made. Now going through this online, seems like you are there in the room again. The in-depth knowledge that you go into is incredible, yet so simple. This course really cemented my learning. I highly recommend this course for any business owner, sales manager and customer service team that deal with people daily. It helps to go deeper in ways to communicate and how to connect quicker and more meaningful. Alan, thanks once again!!!